Paperback / softback
September 30, 1998
9780878407057
English
240
9.00 Inches (US)
6.00 Inches (US)
.69 Pounds (US)
$29.95 USD, £22.50 GBP
v2.1 Reference

Street-Level Leadership

Discretion and Legitimacy in Front-Line Public Service

Examining public service from the perspective of the worker, this book provides a new framework for understanding the roles and responsibilities of front-line public servants and assessing the appropriateness of their actions.

Public employees who work at street level face some of the most intractable, pervasive, and complex problems in contemporary society. Drawing on more than 1500 hours of observation of police officers and social service workers in four states, this book explores the types of situations they confront, the factors they consider, and the hard choices they make. Presenting numerous cases of how these individuals acted in various situations, the authors show how public servants translate the expectations of administrators and others into legitimate street-level action.

Vinzant and Crothers propose the concept of leadership as a positive and realistic framework for understanding what these public servants do and how they can successfully meet the daily challenges of their very difficult and complex jobs. They show how changing the theory and language we use to describe street-level work can encourage decisions that are responsive both to the needs of the clients being served and to the broader community's need for accountability. They also examine how street-level leadership can change the way agencies recruit, train, and manage these employees and how society defines their role in governance.

This book offers valuable insights for those working in or studying public administration, policy analysis, criminal justice, and social work.

About the Authors

Janet Coble Vinzant is a professor in the School of Public Affairs at Arizona State University.

Lane Crothers is an associate professor of political science at Illinois State University.

Reviews

"This work is a diligent one resulting in the fashioning of a tool serving as an ideal yardstick to measure a public servant's distance to perfections."—Public Administration Review

Georgetown University Press

9780878407057 : street-level-leadership-denhardt-crothers
Paperback / softback
240 Pages
$29.95 USD

Other Titles in POLITICAL SCIENCE / Public Affairs & Administration

Qualitative Comparative Analysis

Patrick A. Mello, with contributions by Tobias Ide, Matthew A. Andersson, Sarah K. Harkness, Marij Swinkels, Leanne Giordono, Hilary Boudet, Alexander Gard-Murray, Pablo Castillo-Ortiz, Maria Brockhaus, Jenniver Sehring, Kaisa Korhonen-...
Dec 2021 - Georgetown University Press
$44.95 USD - Paperback / softback
$44.95 USD - Electronic book text
$134.95 USD - Hardback

Big Government and Affirmative Action

Jonathan Bean
Oct 2021 - University Press of Kentucky
$60.00 USD - Hardback
$60.00 USD - Electronic book text

Public Values Leadership

Barry Bozeman and Michael M. Crow
Oct 2021 - Johns Hopkins University Press
$39.95 USD - Hardback
$39.95 USD - Electronic book text

Other Titles in Public administration

The Moneywasting Machine

Dušan Pavlović
Oct 2021 - Central European University Press
$55.00 USD - Hardback

What's Public about Public Higher Ed?

Stephen M. Gavazzi and E. Gordon Gee
Oct 2021 - Johns Hopkins University Press
$34.95 USD - Hardback
$34.95 USD - Electronic book text

Public Values Leadership

Barry Bozeman and Michael M. Crow
Oct 2021 - Johns Hopkins University Press
$39.95 USD - Hardback
$39.95 USD - Electronic book text