Control through Communication
The Rise of System in American Management
Winner of the Waldo Gifford Leland Prize from the Society of American ArchivistsWinner of the Alpha Kappa Psi Foundation Award for Distinguished Publication on Business Communication from the Association for Business Communication
Caught in the midst of an information revolution, today's business managers and scholars are trying to assess the likely effects of the sweeping changes now taking place in technolocy and in organization. In Control through Communication JoAnne Yates looks back to the last major shift in the use of communication and information-and writes the first full and detailed account of the process by which modern managerical systems came to be created within the American business system. Focusing on the evolution of corporate communication as an integrated whole, Yates examines its functions, technologies, and genres in case studies of the Illinois Central Railroad, Scovill Manufacturing Company, and E. I. du Pont de Nemours & Company.
About the Author
JoAnne Yates is the Sloan Distinguished Professor of Management, Emerita, at the Massachusetts Institute of Technology. She is the author of Engineering Rules: Global Standard Setting since 1880 and Structuring the Information Age: Life Insurance and Technology in the Twentieth Century.
"[This book's] timeliness is remarkable. Now that the Western system of responsible (that is, profit-based) production has emerged as the victor over command economies, the secrets of how we did it may replace foreign relations as 'topic A' at conferences, and historians who continue to reject 'material civilization' as unworthy of genuine scholars will do so at their peril."
"A superb historical analysis of the philosophical and technological forces that led to the development of communication genres and processes in the modern American corporation."
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